Terms Conditions Privacy
TERMS & CONDITIONS / PRIVACY
TO ENSURE GOOD VIBES PLEASE READ OUR TERMS AND CONDITIONS:
1.0 PAYMENTS & CANCELLATIONS
1.1 TERMS OF SERVICE:
Women Gone Wild will list what is included and not included on the website. Airfares, airport transfers, in-transit accommodation, visas, airport taxes, travel insurance and alcohol are NOT included.
1.2 RESERVATIONS:
To reserve your place on one of our retreats a 20% deposit or the first payment of a 4 monthly payment plan is required. Both of which are non-refundable.
1.3 PAYMENT & ACCEPTANCE OF TERMS AND CONDITIONS:
Women Gone Wild will consider acceptance of Terms and Conditions by any Customer who has made a part or complete payment for the service. You are not required to sign these terms and conditions to be in acceptance of them. Payments can be made online or via Direct Bank Transfer. Final balances are due 30 days before the retreat start date. If final payment is not received by 30 days prior to retreat start date, Women Gone Wild reserves the right to cancel your reservation and accept new reservations for your space. In this case your deposit will be forfeited.
1.4 CANCELLATION BY GUEST & REFUND POLICY:
If you wish to cancel your retreat you must notify alarna@womengonewild.com.au by email. Once we’ve received your notice, cancellation will take effect immediately. Please note, that we provide a 48hr cooling off period from the date of registration, during which time you can request a full refund if you change your mind. It is IMPORTANT TO NOTE however, we employ a strict NO REFUND POLICY once the cooling off period has expired. Due to the nature of the business, Women Gone Wild incurs costs immediately upon a customer’s acceptance and payment, and refunding monies can compromise the retreat and place it at risk of cancellation. Women Gone Wild reserves the right not to refund monies under any circumstances. Women Gone Wild reserves the right to refund customers at its own discretion. Women Gone Wild may consider a refund if the retreat is at capacity and ensuring the spot can be filled with a full paying guest. The refund will be less administrative, advertising and booking fees.
1.5 CANCELLATION BY WOMEN GONE WILD:
We will do our best to make sure all our retreats run without disruption. However, your safety is our priority. In the unlikely event that we have to cancel a retreat, whether it be due to natural disaster, illness, civil unrest, or any other unforeseen circumstance out of our hands, participants may transfer their deposit to a future retreat (within 12 months). While we help out as much as we can during this process, we have to be super clear so we’re on the same page – In the event of a cancelled retreat, Women Gone Wild is not liable for any refunds or reimbursements or costs associated with travel for the retreat. Participants can however lodge a claim with their travel insurance company for a refund or reimbursement. Travel insurance is necessary to protect you from any unforeseen events.
1.6 CHANGES:
Changes by Women Gone Wild to the retreat itinerary may be subject to change. Women Gone Wild reserve the right to make changes deemed necessary by our team, facilitators, contractors or partners prior to the retreat start date. In the event that we need to make a change to the venue, facilitators, contractors the itinerary, or any other aspect of the retreat, due to unforeseen circumstances like natural disaster, illness, civil unrest, death, closure, or any other unforeseen circumstance, guests may transfer their deposit to a future retreat where the start date is within 12 months of the start date of the current retreat. All other payments will be forfeited and Women Gone Wild will not be liable for refunding or reimbursing any amount beyond the transfer of the deposit. Women Gone Wild is not responsible for reimbursing you or refunding you for any amount paid if you decide to cancel based on these changes. This is the responsibility of your chosen Travel Insurance company and policy. Please note travel insurance is required so that you can make a claim based on any changes and have your expenses reimbursed by the travel insurer. You will not be entitled to claim any additional amounts or seek any compensation for any loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation (including but not limited to visa, passport and vaccination charges, or departure, gear purchases, airport and airline taxes).
1.7 DISRUPTED TRAVEL It’s the participant’s responsibility to ensure a valid passport that is good for 6 months from after the date you intend to return home. It is the participant’s responsibility to check whether travel on their passport requires a visa. In the event that a participant’s passport or visa disrupts travel, Women Gone Wild will not be liable for any compensation.
2.0 INSURANCE & DOCUMENTATION
2.1 TRAVEL INSURANCE:
Travel insurance for all Women Gone Wild retreats is mandatory, whether you are traveling overseas or based in the country. It is vital that travel insurance covers participants for the location and dates of the retreat and includes medical coverage and natural disaster coverage. Women Gone Wild provides Empowerment and Adventure based experiences and retreats, therefore insurance is a must to protect you for any loss, injuries, medical conditions, damages and even death that may arise during your participation in a retreat. Women Gone Wild will not be held liable in any way should you experience any of these situations during a retreat or travelling to or from a retreat. Women Gone Wild also highly recommends that you add ‘Cancel for Any Reason’ to your policy to receive financial compensation for any reason. For example, this type of insurance will cover you if something comes up such as a family emergency, a new job opportunity, or if Women Gone Wild has to cancel due to weather, staff injury, staff illness or other unforeseen reasons. Although normal trip cancellation will generally cover you for illness or injury, or for a travel companion’s illness, injury or death, it is limited to these.
2.2 TRAVEL DOCUMENTS AND IMMUNISATIONS:
It is the responsibility of each traveller to obtain all required travel documents including Visas and other travel documents unless otherwise noted. Information regarding necessary documentation is provided per retreat on our website or you can contact us for more detailed information regarding your retreat requirements. It is your responsibility to purchase correct immunisations. Please contact your nearest travel clinic for the latest requirements.
3.0 ACKNOWLEDGEMENT
3.1 ACKNOWLEDGEMENT OF RISKS – ASSUMPTION OF RESPONSIBILITY:
Although Women Gone Wild has taken reasonable steps to ensure safety, I (the retreat participant) acknowledge that Women Gone Wild retreats has risks, including certain risks which cannot be eliminated without destroying the unique character of this activity. The same elements that contribute to the unique character of this activity can cause loss or damage to the participant including accidental injury, illness or in extreme cases, permanent trauma, disability or death and also can cause damage to or loss of property. The following describes some, but not all, of those risks. Activities vary from retreat to retreat and may include but are not limited to: hiking, breathwork, yoga, swimming, running, jumping, climbing on climbing apparatus and ropes courses, immersing self in ice water, crawling through mud and muddy water, in a wide variety of environments including in the rain and hot temperatures. Women Gone Wild can involve travel to remote places, often times many hours from medical facilities. Transportation, evacuations and medical care can be significantly delayed; communication can be delayed, limited or not available. Environmental risks and hazards include rapidly moving, deep or cold water; insects, snakes and predators, including large animals; falling and rolling rock; lightning, flash floods and unpredictable forces of nature, including weather which may change to extreme conditions without warning. Possible injuries and illnesses include hypothermia, frostbite, high altitude illnesses, sunburn, heatstroke, dehydration and other mild or serious conditions. Throughout the retreat, participants are responsible for their own safety. I (the retreat participant) acknowledge and understand that Women Gone Wild retreats and experiences include risks of injury or death to participants. I understand the description above of these risks is not complete and that other unknown or unanticipated risks may result in property loss, injury or death. I agree to assume responsibility for the inherent risks identified herein and those inherent risks not specifically identified. I acknowledge that participation in this activity is purely voluntary, no one is forcing participation and participation is elected with full knowledge of the inherent risks. I (the retreat participant) assume and accept full responsibility for any injury, death, loss of personal property, and expenses suffered as a result of those inherent risks and dangers identified above, and those inherent risks and dangers not specifically identified and as a result of my negligence in participating in this activity.
4.0 WAIVER
4.1 RELEASE AND WAIVER OF LIABILITY DECLARATION OF HEALTH:
By accepting this Tour Participant Agreement, I (the retreat participant) represent that I have no physical conditions or medical precautions which would adversely affect my ability to take part in the physical, mental or cultural activities offered on Women Gone Wild retreats. I fully understand that my participation in the activities could be injurious to my health and I voluntarily assume all risks related to such activities.
PERSONAL RELEASE:
By agreeing to the terms outlined here, and elsewhere on the Women Gone Wild website, Facebook and Instagram pages, I hereby release and discharge my rights and claims for damages or liabilities that may occur as a result of participation on a Women Gone Wild retreat, including but not limited to damages as a result of unexpected occurrences including those from weather, local political situations, wildlife or uncontrollable acts of God, including the risk of death. I release Women Gone Wild including its owners, directors, employees, volunteers, leaders, guides, yoga teachers and partners from liability for personal injury, illness, emotional damage, incurred travel expenses or property damage I may incur as a result of participation on this retreat. For the benefit of everyone on your retreat, Women Gone Wild reserve the right to accept or reject any participant at any time without liability, and in the event, it determines, in its sole and exclusive discretion, that a participant is disruptive to the harmony of the retreat, it may without any obligation to pay a refund or any other amount whatsoever, expel such participant from the retreat. Women Gone Wild will carry no responsibility or liability for any participant who leaves the retreat prior to its conclusion or for any activity undertaken by any participant which is not included on the retreat itinerary.
4.2 RELEASE AND PERMISSION TO PHOTOGRAPH AND VIDEO:
By agreeing to the terms outlined here, and elsewhere on the Women Gone Wild website, Facebook and Instagram Pages, I hereby grant permission for Women Gone Wild to the rights of my image, video or likeness. I understand that my image may be edited, copied, exhibited, published or distributed and waive the right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of my image or recording. I also understand that this material may be used in diverse commercial settings within an unrestricted geographic area. Photographic, audio or video recordings may be used for the following purposes: commercial presentations, online music video platforms (YouTube, Vimeo, etc), television or broadcast media distribution, social media, including but not limited to Facebook and Instagram. By signing this release, I (the retreat participant) understand this permission signifies that photographic or video recordings of me may be electronically displayed via the Internet or in the public business settings.
PLEASE NOTE THAT MAKING YOUR FIRST PAYMENT TO WOMEN GONE WILD IS ACCEPTING THESE TERMS AND CONDITIONS
PRIVACY POLICY
Women Gone Wild is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including social media, correspondence, by telephone and email, via our website www.womengonewild.com.au, from your website, from other media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Women Gone Wild will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
www.womengonewild.com.au
alarna@womengonewild.com.au
0414768220